Inbound contacts for the process "manage sales orders" as a percentage of total inbound contacts
This measure calculates the percentage of customer-initiated inquiries (related to sales, information, technical support, customer service, or complaints) that come from the process "manage sales orders." As part of a set of Supplemental Information measures, it helps companies evaluate additional variables impacting the "manage sales orders" process.
Benchmark Data
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Learn about MembershipMeasure Category:
Supplemental Information
Measure ID:
104527
Total Sample Size:
250 All Companies
Performers:
| 25th | Median | 75th |
|---|---|---|
| - | - | - |
Key Performance Indicator:
No
Compute this Measure
Units for this measure are percent.
Percentage of inbound contacts from all channels related to the process "manage sales orders"
Key Terms
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.