Forecast accuracy for short-term planning
This measure calculates forecast accuracy computed by workforce management software for short-term planning (defined as 24 hours through four weeks advanced planning). This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process "Plan and manage customer service work force".
Benchmark Data
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Learn about MembershipMeasure Category:
Process Efficiency
Measure ID:
100736
Total Sample Size:
284 All Companies
Performers:
| 25th | Median | 75th |
|---|---|---|
| - | - | - |
Key Performance Indicator:
No
Compute this Measure
Units for this measure are percent.
Short-term inbound sales/service contact forecast accuracy computed by workforce management software
Key Terms
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.