This measure calculates forecast accuracy computed by workforce management software for short-term planning (defined as 24 hours through four weeks advanced planning). This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process "Plan and manage customer service work force".
Short-term inbound sales/service contact forecast accuracy computed by workforce management software
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.