Business to business inbound contacts as a percentage of total inbound contacts
This measure calculates the percentage of total inbound contacts that are business-to-business inbound contacts. It is part of a set of Cost Effectiveness measures that help companies understand all cost expenditures related to the process "plan and manage customer service operations."
Measure Category:Cost Effectiveness
Total Sample Size:249 All Companies
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Units for this measure are percent.
Percentage of inbound contacts from all channels considered "business to business"
Cost effectiveness measures are those in which two related variables, one of which is the cost and one of which is the related outcome related to the expenditure are used to determine a particular metric value.