Average time in minutes taken to repair and restore IT services after a high severity incident occurs

This measure calculates the average time in minutes taken to repair and restore IT services after a high severity incident occurs. This Cycle Time measure is intended to help companies analyze this duration related to the process group "Manage IT resilience and risk".

Benchmark Data

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Measure Category:
Cycle Time
Measure ID:
110638
Total Sample Size:
745 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No
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Compute this Measure

Units for this measure are minutes.

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Average time in minutes taken to repair and restore IT services after a high severity incident occurs

Key Terms

There are no key terms associated with this measure.
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Measure Scope

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Cross Industry (7.4)

  • 8.3.1 - Develop IT compliance, risk, and security strategy (20707)
    • 8.3.1.1 - Determine and evaluate IT regulatory and audit requirements (20708)
    • 8.3.1.2 - Understand business unit risk tolerance (20940)
    • 8.3.1.3 - Establish IT risk tolerance (20709)
    • 8.3.1.4 - Establish risk ownership (20710)
    • 8.3.1.5 - Establish and maintain risk management roles (20711)
    • 8.3.1.6 - Establish compliance objectives (20712)
    • 8.3.1.7 - Identify systems to support compliance (20941)
    • 8.3.1.8 - Identify and evaluate IT risk (20713)
    • 8.3.1.9 - Evaluate IT-related risks resiliency (20714)
    • 8.3.1.10 - Create IT risk mitigation strategies and approaches (20715)
  • 8.3.2 - Develop IT resilience strategy (20716)
    • 8.3.2.1 - Determine IT delivery resiliency (20717)
    • 8.3.2.2 - Determine critical IT risks (20718)
    • 8.3.2.3 - Prioritize IT risks (20719)
    • 8.3.2.4 - Establish mitigation approaches for IT risks (20720)
  • 8.3.3 - Control IT risk, compliance, and security (20721)
    • 8.3.3.1 - Evaluate enterprise regulatory and compliance obligations (20722)
    • 8.3.3.2 - Analyze IT security threat impact (20723)
    • 8.3.3.3 - Create and maintain IT compliance requirements (20724)
    • 8.3.3.4 - Create and maintain IT security policies, standards, and procedures (20942)
    • 8.3.3.5 - Develop and deploy risk management training (20725)
    • 8.3.3.6 - Establish risk reporting capabilities and responsibilities (20726)
    • 8.3.3.7 - Establish communication standards (20727)
    • 8.3.3.8 - Conduct IT risk and threat assessments (20728)
    • 8.3.3.9 - Monitor and manage IT activity risk (20729)
    • 8.3.3.10 - Identify, supervise and monitor IT risk mitigation measures (20730)
  • 8.3.4 - Plan and manage IT continuity (20731)
    • 8.3.4.1 - Evaluate IT continuity (20732)
    • 8.3.4.2 - Identify IT continuity gaps (20733)
    • 8.3.4.3 - Manage IT business continuity (20734)
  • 8.3.5 - Develop and manage IT security, privacy, and data protection (20735)
    • 8.3.5.1 - Assess IT regulatory and confidentiality requirements and policies (20736)
    • 8.3.5.2 - Create IT security, privacy, and data protection risk governance (20737)
    • 8.3.5.3 - Define IT data security and privacy policies, standards, and procedures (20738)
    • 8.3.5.4 - Review and monitor physical and logical IT data security measures (20739)
    • 8.3.5.5 - Review and monitor application security controls (20740)
    • 8.3.5.6 - Review and monitor IT physical environment security controls (20741)
    • 8.3.5.7 - Monitor/analyze network intrusion detection data and resolve threats (20742)
  • 8.3.6 - Conduct and analyze IT compliance assessments (20743)
    • 8.3.6.1 - Conduct projects to enhance IT compliance and remediate risk (20744)
    • 8.3.6.2 - Conduct IT compliance control auditing of internal and external services (20745)
    • 8.3.6.3 - Perform IT compliance reporting (20746)
    • 8.3.6.4 - Identify and escalate IT compliance issues and remediation requirements (20747)
    • 8.3.6.5 - Support external audits and reports (20748)
  • 8.3.7 - Develop and execute IT resilience and continuity operations (20749)
    • 8.3.7.1 - Conduct IT resilience improvement projects (20750)
    • 8.3.7.2 - Develop, document, and maintain IT business continuity planning (20751)
    • 8.3.7.3 - Implement and enforce change control procedures (20752)
    • 8.3.7.4 - Execute recurring IT service provider business continuity (20753)
    • 8.3.7.5 - Provide IT resilience training (20754)
    • 8.3.7.6 - Execute recurring IT business operations continuity (20755)
  • 8.3.8 - Manage IT user identity and authorization (20756)
    • 8.3.8.1 - Support integration of identity and authorization policies (20757)
    • 8.3.8.2 - Manage IT user directory (20758)
    • 8.3.8.3 - Manage IT user authorization (20759)
    • 8.3.8.4 - Manage IT user authentication mechanisms (20760)
    • 8.3.8.5 - Audit IT user identity and authorization systems (20761)
    • 8.3.8.6 - Respond to IT information security and network breaches (20762)
    • 8.3.8.7 - Conduct penetration testing (20763)
    • 8.3.8.8 - Audit integration of user identity and authorization systems (20764)