Average cycle time in hours to onboard new commercial banking customers

Benchmark Data

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Measure Category:
Cycle Time
Measure Id:
108961
Total Sample Size:
12 All Companies
Performers:
25th
Median
75th
Key Performance
Indicator:
Yes

Compute this Measure

Units for this measure are hours.

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Average cycle time in hours to onboard new commercial banking customers

Key Terms

There are no key terms associated with this measure.

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Measure Scope

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Cross Industry (7.3.0)

  • 5.1 - Establish service delivery governance and strategies (20026)
    • 5.1.1 - Establish service delivery governance (20027)
      • 5.1.1.1 - Set up and maintain service delivery governance and management system (20028)
      • 5.1.1.2 - Manage service delivery performance (20029)
      • 5.1.1.3 - Manage service delivery development and direction (20030)
      • 5.1.1.4 - Solicit feedback from customer on service delivery satisfaction (20031)
    • 5.1.2 - Develop service delivery strategies (20032)
      • 5.1.2.1 - Define service delivery goals (20033)
      • 5.1.2.2 - Define labor policies (20034)
      • 5.1.2.3 - Evaluate resource availability (20035)
      • 5.1.2.4 - Define service delivery network and supply constraints (20036)
      • 5.1.2.5 - Define service delivery process (20037)
      • 5.1.2.6 - Review and validate service delivery procedures (20038)
      • 5.1.2.7 - Define service delivery workplace layout and infrastructure (20039)
  • 5.2 - Manage service delivery resources (20040)
    • 5.2.1 - Manage service delivery resource demand (20041)
      • 5.2.1.1 - Monitor pipeline (20042)
      • 5.2.1.2 - Develop baseline forecasts (20043)
      • 5.2.1.3 - Collaborate with customers (20044)
      • 5.2.1.4 - Develop consensus forecast (20045)
      • 5.2.1.5 - Determine availability of skills to deliver on current and forecast customer orders (20046)
      • 5.2.1.6 - Monitor activity against forecast and revise forecast (20047)
      • 5.2.1.7 - Evaluate and revise forecasting approach (20048)
      • 5.2.1.8 - Measure forecast accuracy (20049)
    • 5.2.2 - Create and manage resource plan (20050)
      • 5.2.2.1 - Define and manage skills taxonomy (20051)
      • 5.2.2.2 - Create resource plan (20052)
      • 5.2.2.3 - Match resource demand with capacity, skills, and capabilities (20053)
      • 5.2.2.4 - Collaborate with suppliers and partners to supplement skills and capabilities (20054)
      • 5.2.2.5 - Identify critical resources and supplier capacity (20055)
      • 5.2.2.6 - Monitor and manage resource capacity and availability (20056)
    • 5.2.3 - Enable service delivery resources (12127)
      • 5.2.3.1 - Develop service delivery training plan (12128)
      • 5.2.3.2 - Develop training materials (12129)
      • 5.2.3.3 - Manage training schedule (12131)
      • 5.2.3.4 - Deliver operations training (12132)
      • 5.2.3.5 - Deliver technical training (12133)
      • 5.2.3.6 - Perform skill and capability testing (20057)
      • 5.2.3.7 - Evaluate training effectiveness (12135)
  • 5.3 - Deliver service to customer (20058)
    • 5.3.1 - Initiate service delivery (20059)
      • 5.3.1.1 - Review contract and agreed terms (20060)
      • 5.3.1.2 - Understand customer requirements and define refine approach (20061)
      • 5.3.1.3 - Modify/revise and approve project plan (20062)
      • 5.3.1.4 - Review customer business objectives (20063)
      • 5.3.1.5 - Confirm environmental readiness (20064)
      • 5.3.1.6 - Identify, select, and assign resources (20065)
        • 5.3.1.6.1 - Establish people objectives (20066)
        • 5.3.1.6.2 - Establish engagement rules (20067)
      • 5.3.1.7 - Plan for service delivery (20068)
    • 5.3.2 - Execute service delivery (20069)
      • 5.3.2.1 - Analyze environment and customer needs (20070)
      • 5.3.2.2 - Define solution (20071)
      • 5.3.2.3 - Validate solution (20072)
      • 5.3.2.4 - Identify changes (20073)
      • 5.3.2.5 - Obtain approval to proceed (20074)
      • 5.3.2.6 - Make build/buy solution (20075)
      • 5.3.2.7 - Deploy solution (20076)
    • 5.3.3 - Complete service delivery (20077)
      • 5.3.3.1 - Conduct service delivery/project review and evaluate success (20078)
      • 5.3.3.2 - Complete/finalize financial management activities (20079)
      • 5.3.3.3 - Confirm delivery according to contract terms (20080)
      • 5.3.3.4 - Release resources (20081)
      • 5.3.3.5 - Manage service delivery completion (20082)
      • 5.3.3.6 - Harvest knowledge (20083)
      • 5.3.3.7 - Archive records and update systems (20084)