Annual cost per hour incurred due to IT outages

This measure calculates the business entity''s total annual cost incurred as a result of IT outages divided by the total number of hours that the business entity experienced those outages. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to the process group "Deploy services/solutions".

Benchmark Data

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Measure Category:
Cost Effectiveness
Measure ID:
111385
Total Sample Size:
75 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No
Sample image showing interactive filters for more detailed measure peer group data and an interactive graph.

Compute this Measure

Units for this measure are dollars.

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Key Terms

There are no key terms associated with this measure.
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Measure Scope

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Cross Industry (7.4)

  • 8.6.1 - Develop and manage service/solution deployment strategy (20825)
    • 8.6.1.1 - Assess IT deployment business impact (20826)
    • 8.6.1.2 - Establish IT deployment policies (20827)
    • 8.6.1.3 - Define and create deployment procedure workflow (20828)
    • 8.6.1.4 - Define IT change/release standards (20829)
    • 8.6.1.5 - Assign deployment approval responsibilities (20830)
    • 8.6.1.6 - Analyze deployments outcomes (20831)
  • 8.6.2 - Plan service and solution implementation (20832)
    • 8.6.2.1 - Assess IT deployment risk (20833)
    • 8.6.2.2 - Define implementation schedule and roll-out sequence (20834)
    • 8.6.2.3 - Determine implementation requirements (20835)
    • 8.6.2.4 - Plan and align user testing and resources (20836)
    • 8.6.2.5 - Develop IT training (20837)
    • 8.6.2.6 - Create implementation communications (20838)
    • 8.6.2.7 - Manage IT roll-back procedures (20839)
  • 8.6.3 - Manage change deployment control (20840)
    • 8.6.3.1 - Asses IT change/release impact (20841)
    • 8.6.3.2 - Confirm change/release compliance (20842)
    • 8.6.3.3 - Assess IT change/release risk (20843)
    • 8.6.3.4 - Consolidate IT change (20844)
    • 8.6.3.5 - Create and communicate deployment schedule (20845)
    • 8.6.3.6 - Approve change/release deployment (20846)
    • 8.6.3.7 - Document IT change/release outcome (20847)
  • 8.6.4 - Implement technology solutions (20848)
    • 8.6.4.1 - Confirm hardware/software operational status (20849)
    • 8.6.4.2 - Confirm operational availability (20850)
    • 8.6.4.3 - Execute internal IT implementation plan (20851)
    • 8.6.4.4 - Confirm implementation completion (20852)
    • 8.6.4.5 - Implement software change/release (20853)
    • 8.6.4.6 - Perform post-installation testing (20854)
    • 8.6.4.7 - Distribute software components network-wide (20855)
    • 8.6.4.8 - Verify change/release implementation success (20856)
    • 8.6.4.9 - Execute roll-back plan (20857)
  • 8.6.5 - Perform service and solution rollout (20858)
    • 8.6.5.1 - Conduct IT training (20859)
    • 8.6.5.2 - Prepare and distribute service/solution communications (20860)
    • 8.6.5.3 - Support organizational changes (20861)
    • 8.6.5.4 - Execute rollout plans (20862)
    • 8.6.5.5 - Provide rollout support (20863)
    • 8.6.5.6 - Manage rollout support capabilities (20864)
    • 8.6.5.7 - Monitor and record rollout issues (20865)