Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer
In this presentation, Shepley Bullfinch CIO James C. Martin describes a series of techniques that his organization has used to document the knowledge of long-tenured expert architects and transfer key learnings to novices and mid-career professionals. James covers Shepley Bullfinch’s use of expert interviews, job shadowing, video, visual prompts, and virtual reality as well as the tactics the firm has found to be most efficient and effective.