Implement Formal Returns Management to Improve Logistics Performance

For a logistics function to perform well on its key performance indicators (KPIs), it must formalize an efficient reverse logistics process to manage the movement and management of products returned by the customer for repair or credit. The function needs formal processes for authorizing the return, performing salvage activities, and managing and processing warranty claims. Organizations are well-served to formalize an efficient reverse logistics process. Read this performance driver from APQC’s Blueprint for Success: Logistics.