Make Success Automatic: Best Practices in Robotic Process Automation (Executive Summary)

In 2018, APQC conducted research to identify trends and best practices in robotic process automation. The research included a survey of 210 respondents, case studies on organizations identified as having bestpractice RPA programs, and in-depth interviews with thought leaders in digital automation. The report examines the drivers behind automation efforts, approaches and criteria for selecting processes for automation, governance and measurement practices, and core skill sets for effective RPA implementation. This is the executive summary of that report.