Achieving KM Maturity and Business Impact

APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM maturity, their critical success factors for building robust KM capabilities, and how the assessment process has informed their efforts. 

This collection features best-practice case studies, a report of key findings, and other resources to help any organization achieve KM maturity and maximize the business impact and outcomes from their KM efforts.