Realizing Change: Knowing When and How to Successfully Change - FedEx Ground

Published On:
July 18, 2005
Authored By:
APQC
Members-Only Content:

FedEx Ground provides ground delivery of small packages throughout the U.S., Canada, and Puerto Rico. This case study explains how FedEx successfully managed significant changes to its business and offerings and details the processes the organization developed to achieve its goals.

Click here to view the full-length Realizing Change: Knowing When and How to Successfully Change best practices report.

Type:
Case Study
Topics:
Process and Performance Management, Organizational Improvement, Change Management

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