Developing a KM Pilot Project

Piloting a knowledge management (KM) tool or approach involves rolling it out to a targeted group of employees or stakeholders in order to test its functionality and impact, gather feedback, and make improvements before deploying it to a broader audience. This article explains the key steps and critical success factors for setting up a KM pilot, including forming a design team, analyzing risks and opportunities, and developing an action plan with key roles and milestones.