Using Metrics that Drive Bottom Line Value--DM Petroleum Case Study

Published On:
October 03, 2012
Authored By:
APQC
Members-Only Content:

Many organizations find that measurement can help drive organizational success. This case study, from the Using Metrics that Drive Bottom Line Value Best Practices Report, explains how best practice organization DM Petroleum uses the voice of the customer, alignment of measures and strategic objectives, data accuracy, and employee buy-in to ensure their measurement system positively impacts the organization.

 

Also found in Using Metrics that Drive Bottom Line Value (Collection)
Type:
Case Study
Topics:
Process and Performance Management, Performance Measurement, Measurement, Measurement, Corporate Performance Measures
Industries:
Petroleum/Oil/Gas

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