Using Process Frameworks and Reference Models to Get Real Work Done - Pitney Bowes Case Study
An increasing number of organizations are applying process frameworks and reference models in their businesses in order to cope with growth, new markets, and complex organizational structures. This case study, from APQC's 2011 Using Process Frameworks and Reference Models to Get Real Work Done report, explains how Pitney Bowes implemented, customized, and continues to leverage process frameworks to manage documentation, knowledge, process performance, and cross-functional integration.