Process Measures and Analytics - General Electric Global Business Services Case Study

Published On:
June 30, 2010
Authored By:
APQC
Members-Only Content:

Read how GE's Global Business Services (GBS) developed and implemented an integrated measurement system that results in improvements enterprise-wide. This case study from APQC's Process Measures and Analytics best practices report describes GBS's journey in creating this much-needed measurement system.

Type:
Case Study
Topics:
Process Improvement, Process and Performance Management, Performance Measurement, Measurement, Measurement, Analytics
Industries:
Professional Services/Business Services, Financial Services/Banking, Energy and Utility

Related Resources