Using Cascaded Performance Measurement Schemes to Drive Performance

Published On:
February 09, 2009
Authored By:
APQC
Members-Only Content:

Performance measures should cascade down, connecting top-level strategy to individual work. New measurement systems rollouts should proceed from top to bottom, with grassroots feedback rising back up to leadership. Learn how best-practice organizations like the city of Coral Springs, the State of Washington, and the Tennessee Valley Authority successfully introduced new performance measurement systems to their work forces.

Also found in Performance Measurement in the Public Sector
Type:
Articles
Topics:
Process and Performance Management, Performance Measurement, Measurement, Measurement
Industries:
Government/Military (Federal/State), Energy and Utility

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