Jeff Varney is the Process and Performance Management Practice Leader at APQC and serves as a senior advisor for APQC’s Advisory Services. In this role he is responsible for the implementation of business process management and process improvement projects, knowledge management, custom benchmarking, performance measurement, and performance improvement activities.
Jeff coordinates research and applied research projects for Business Process Management and process improvement (e.g., Lean, Six Sigma, etc.) spanning all industries and disciplines. He is also an instructor for many of APQC’s training courses including Process Management, Building and Sustaining Communities of Practice, Strategies and Tactics for Knowledge Management, and Applying Benchmarking Skills in your Organization.
Jeff is APQC’s program director for energy and utility initiatives. This includes coordinating all utility efforts and supporting the T&D committee of the EUCG, an industry benchmarking organization. He led the development of the Smart Grid Maturity Model (SGMM) and the associated assessment surveys being used by a growing number of electric utilities worldwide. He continues support for the SGMM, now led by the Software Engineering Institute at Carnegie Mellon University. Jeff has also worked closely with the US DOE in establishing measures for the 2009 smart grid stimulus awards, and to gather data on the current state of smart grid in the US as part of their 2008 report to the US Congress.
Jeff has extensive experience with enterprise projects across multiple industries including software development, banking, insurance, military and space. In each instance, he has been a catalyst for process improvement and innovation, leading PMI certification efforts, driving SEI CMM and ISO 9001 adoption, driving six sigma initiatives, establishing balanced scorecard reporting, and nurturing strong, effective teams. This has been achieved through a blending of process, technology, and training.
As a Project Management Professional and member of the Project Management Institute, Jeff regularly contributes to his local chapter, most recently leading a panel discussion on PMO Best Practices. He consistently advocates knowledge sharing, mentoring, and process improvement with his peers.
Prior to joining APQC, Jeff worked with CSC as their Banking PMO Director, establishing a project management office which merged three disparate cultures (due to acquisitions) into a single, cohesive project management and reporting practice. He also established and maintained several communities of practice and assisted in creation of their opportunity management approach which resulted in a structured sales process. He was an active member of the CSC Project Management steering committee and led their Best Practices capture team.
Jeff has a history of successfully participating on, and leading, technology projects with CSC, Raytheon and McDonnell Douglas. These included custom call center solutions, military command and control applications, and the International Space Station. With a degree in aerospace engineering, Varney has a strong technical background that complements his experience in management, process improvement and knowledge management.