APQC Training Offerings

Learn key improvement tools quickly with training courses that address your most pressing organizational issues. We focus every APQC training session on the areas your team needs to grow and develop, providing guidance to apply our extensive research and best practices to the work you do each day.

Contact us to talk about how we can tailor one of our courses to your culture, processes, and specific challenges. Our courses typically take one or two days to complete, but every training can be customized according to your time constraints and the specific combination of skills you want to learn.

View our Corporate Training Catalog for more information on APQC's training approach as well as details for each available course.

Assessing Process Maturity

Our business processes are characterized by how they are defined, communicated, automated, measured, and controlled. Process maturity assessment allows us to evaluate individual processes and our overall process management approach and infrastructure to identify how well we are doing and to identify opportunities for greater impact. This course covers the essentials for process maturity assessments within any organization, demonstrating how to build a maturity model and apply it as part of continuous improvement across the business.

BenchStart: Getting Started with a Structured Approach to Benchmarking

Give your benchmarking project a jump start with BenchStart—APQC’s mix of training, facilitated planning, coaching, and secondary research that can help you launch your benchmarking project quickly and effectively. Day one includes education and skill-building activities to educate your benchmarking teams on the methodology and proven practices. Day two is a day detailed planning and secondary research to help you identify the key focus areas of your benchmarking projects, understand the “current state” of the processes, develop possible search criteria, and determine the data collection approach that will be used for your projects.

Building an Enterprise Quality Ecosystem

Over the last decade, the development and application of business ecosystems has been a critical accelerator of innovation, growth, and performance. Many of the world’s most successful organizations have used the ecosystem model to create an environment where diverse (e.g., product lines, services, culture, values, or geography) organizations can maximize the value they create. This workshop will provide a new way of thinking and applying quality principles to the organization.

Process Analysis: Creating and Improving Well-Designed Processes

Process analysis helps us understand the business needs for our processes and evaluate design features to ensure we develop, deploy, and support solutions that achieve expected results. This course covers the essentials for process analysis within any organization, demonstrating how to design processes that meet the needs of the business. Participants will learn about the types of process analysis and when/how to apply them during creation and improvement efforts.

Process Design

You must understand a process before you can improve it. In this hands-on workshop, attendees develop process definition and modeling skills using tools such as Process Definition Documents, SIPOC models, and RACI charts. Attendees should come prepared to learn the theory behind the tools and their practical application. After completing this workshop, attendees will productively apply process definition and mapping skills to common business processes.

Process Frameworks and Cross-Functional Processes

This course introduces attendees to process frameworks such as APQC’s Process Classification FrameworkSM. Attendees then develop skills in process framework design and cross-functional process identification and documentation. Attendees in this dynamic and highly interactive workshop leave with the ability to adopt and customize a process framework and document cross-functional process models from a process framework.

Process Improvement and Integration

Attendees to the Process Improvement and Integration workshop will leave with the tactical knowledge they need to establish and operate a process management practice at their organization. Individuals will take part in case study reviews, learn from real-world experiences, and participate in interactive discussions with APQC subject matter experts and other participants. The subject matter includes benchmarking, Lean Six Sigma, and the integration of process management and knowledge management.

Process Management

This one day training course is organized around APQC’s Seven Tenets of Process ManagementSM, a framework for understanding and assessing an organization’s process management capabilities. Concepts discussed will include establishing a foundation for process management through governance, engaging the workforce, and focusing on what’s important rather than process activities as busy work. Examples of leading organizations will be provided to illustrate what process management looks like if practiced across numerous industries.

Process Performance: Monitoring and Controlling Your Processes

The Process Performance workshop prepares attendees to understand process performance measurements and develop performance measurement systems. Attendees develop measurement information worksheets, identify characteristics necessary to normalize the data, and identify the appropriate measures to use in various situations. Emphasis is placed on knowing what and when to measure and putting those measures into action.

Building and Sustaining Communities of Practice

Communities of practice (CoPs) give organizations the ability to quickly exchange valuable knowledge capital and drive business results worldwide. This two-day interactive session is based on best practices findings from APQC’s extensive CoP research and implementations.

Knowledge Management Strategies and Tactics

In this interactive two-day session, participants will learn about the resources, facilitation, processes, and tools necessary to design and implement Knowledge Management (KM) initiatives, from developing a KM strategy and recruiting executive support to selecting the right approach and staging an effective rollout. Attendees will be introduced to templates and best practices which can be immediately applied in their organizations in the design, sustainment, or improvement of their KM programs. At the conclusion of this course, participants will be able to understand the critical concepts and activities required to design and implement an effective KM program.

Knowledge Mapping

A knowledge map that details information and knowledge needs is critical to any Knowledge Management (KM) initiative, whether enterprise-wide or focused on a specific business process. This one-day course focuses on understanding common terminology, identifying information gaps, and building effective and easy-to-use knowledge retrieval mechanisms. Participants will learn knowledge mapping concepts through the development of their own business related knowledge maps in an interactive session.

Managing Content and Knowledge

This one-day interactive course will focus on the critical steps for developing a content management system. Attendees will be introduced to the concepts of knowledge flow, and the entire knowledge flow cycle, which will provide a framework for the design and application of a content management strategy. Best practices for each element of a content management system will illustrate key lessons learned. Learning from real-world case studies, participants will understand how to harness their organization’s content and knowledge to drive enterprise-wide value.

Measuring the Impact of Knowledge Management

Measuring Knowledge Management (KM) helps an organization know where to focus efforts and where to invest. This workshop will focus on developing measurement approaches appropriate to your stage of KM implementation. Participants will develop and apply measures appropriate to the approaches they are using to enable knowledge sharing and transfer and demonstrate impact on the business. It will also focus on the KM measurement capability and the core processes required to develop a systematic approach for measuring the efficiency of KM.

MosaiQ Accelerator™

Leverage APQC experts to accelerate MosaiQ adoption and build a strong foundation for process management. Give your organization’s process and performance management capabilities a jumpstart with MosaiQ Accelerator, a new program designed to step-up adoption of your process framework and improve your measurement and governance program to take advantage of MosaiQ. MosaiQ Accelerator is a pre-packaged APQC Advisory Services offering that includes four principal segments: assess, train, design, and implement.