APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usWhen organizations embark on their knowledge management journey, they usually have an idea of the value knowledge sharingand collaboration can offer. However, because…
This collection contains information about APQC's Knowledge Management (KM) Program Framework as well as select articles, tools, and templates associated with completing the…
When employees retire or move on from critical roles, what happens to their expertise? This question continues to gain increasing importance as organizations see accelerating…
At the 2025 APQC conference, EK Principal Consultant Guillermo Galdamez and Project Manager Ben Cross described how knowledge portals differ from traditional enterprise…
APQC held its annual Process and Knowledge Management Conference in Houston from April 7th to April 10th, 2025. The conference had a theme of "Integrate, Influence, Impact,"…
Knowledge transfer helps ensure that organizations retain their most important knowledge while getting employees up to speed faster, improving efficiency, and more. However,…
APQC's Knowledge Management Essentials series curates introductory content, best practices, and tools and templates for key KM topics. Use these collections to learn about KM…
This “KM Essentials” collection explains why organizations should capture and transfer critical knowledge, along with techniques and best practices for doing so. The…
This collection is your road map to success in creating and managing HR strategy. The content within will teach you how organizations create and manage their HR strategies;…
This infographic is your roadmap for improving the HR strategy process. It outlines the best route for reaching your desired destination--to create and implement an HR…
A current state assessment helps an organization understand where it is before planning its future state and know what resources it needs to progress. Assessing the current…
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
Bringing order to chaotic and disorganized information repositories is a common challenge for organizations and is one of the most important opportunities for knowledge…
Looking to supercharge your process initiatives without having to start from scratch? Jake Day (Principal, Accelerator City) and Sarah Jacot (Solution Architect, CHS Inc.)…
