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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

(1 - 5 of 38 Results)

Percentage of returned goods that are recycled (materials reclaimed, leased)

Value of returned products as a percentage of sales

Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue

Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue

Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
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