A wide range of organizations across industries use the Net Promoter Score (NPS) as a tool to measure and track customer loyalty. A good alternative to longer and more…

Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Greenhouse Gas Emissions Reporting: Asia-Pacific Region
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Europe Region
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Central and South America Region
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Africa and Middle East Region
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Retail and Wholesale Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Services Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Telecommunications Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Utility Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: US and Canada Region
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Industrial Products Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Media and Entertainment Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Mining Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Petroleum/Chemical Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Greenhouse Gas Emissions Reporting: Pharmaceutical Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…