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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

(1 - 5 of 111 Results)

Total revenue per sales order placed

Percentage of sales orders received through new (such as digital/electronic) channels

First contact resolution rate for inquiries on existing orders and service-after-sales requests

Number of FTEs that perform the process "manage sales orders" per $1 billion revenue

Number of sales order line items placed per FTE that performs the process "manage sales orders"
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