APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usAPQC held its annual Process and Knowledge Management Conference in Houston from April 7th to April 10th, 2025. The conference had a theme of "Integrate, Influence, Impact,"…
A current state assessment helps an organization understand where it is before planning its future state and know what resources it needs to progress. Assessing the current…
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
Bringing order to chaotic and disorganized information repositories is a common challenge for organizations and is one of the most important opportunities for knowledge…
Looking to supercharge your process initiatives without having to start from scratch? Jake Day (Principal, Accelerator City) and Sarah Jacot (Solution Architect, CHS Inc.)…
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
Business process management (BPM) teams are an invaluable resource for organizations. Whether they are focused on establishing a continuous improvement culture, executing…
Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
Like any asset, process frameworks require management and governance structures that address the above questions as well as overall ownership, accountability, controls, and…
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
A process framework is essentially a list of all the key processes performed in an organization. Frameworks are grouped hierarchically to show how the process elements relate…
Process governance encompasses all the structural elements that help process management to function, including roles, accountability, oversight, sponsorship, and management…
APQC’s Process Classification Framework (PCF)® creates a common language to discuss, benchmark, and organize the work that businesses perform. The PCF reduces the effort…
