Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Business Process Outsourcing: Lessons from Practitioners
As part of its research into best practices into business process outsourcing (BPO) APQC conducted a series of interviews with professionals across several industries with…
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As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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How Competing Outsourcers Spur Customer Care Improvements at ASOS- An Interview with Daryl Wilkes
As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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In early 2025, APQC interviewed an experienced leader from a mid-sized retailer and manufacturer of tools and industrial equipment about their company’s outsourcing journey…
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Articles|
Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
