The attention paid to change management at Novartis, a recipient of APQC’s Excellence in Knowledge Management designation, mirrors APQC research findings. Year after year,…
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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2025 KM Program Benchmarks and Metrics
KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Education Industry
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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KM Essentials: Communities of Practice
This “KM Essentials” collection is designed for those new to communities of practice or looking for a refresher on foundational concepts and approaches. The collection…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Pharmaceutical/Healthcare Industry
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Services Industry
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Financial Services/Banking/Insurance Industry
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Ongoing knowledge management (KM) efforts at APQC member company Novartis, a Swiss multinational pharmaceutical company, offer insight into the steps needed to build a global…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Government/Military Industry
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: $500 million to less than $10 billion Revenue
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Less than $500 Million Revenue
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: EMEA Region
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Americas Region
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: More than $10 billion Revenue
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
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Data and Measures|
2025 Communities of Practice in Modern Organizations Practices Report: Asia/Pacific Region
Communities and networks continue to play a central role in many organizations, driven by key priorities such as capturing and transferring critical knowledge, advancing KM…
Measure Spotlight Results
(1 - 5 of 64 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
