Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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With a career spanning more than four decades, Carla O’Dell has made numerous lasting contributions to the field of knowledge management (KM). While she’s seen a lot of…
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KM Bridge Builders
APQC’s KM Bridge Builders collection celebrates the contributions of thought leaders and practitioners who are helping to set the stage for future generations of knowledge…
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APQC conducted its annual research survey in early 2025 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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KM Essentials: Change Management
Change management can be described as the ability to proactively manage the “people side” of change and minimize resistance by using standard processes and approaches to help…
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What makes the difference between KM teams that are highly engaged and effective at the work of change management and those that are not? We’ve found that the most effective…
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Tools & Templates|
APQC’s KM Communication Plan Template
APQC’s Knowledge Management (KM) Communication Plan Template encourages users to think through how to build awareness, commitment, engagement, and adoption for a given KM…
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Communicating About Knowledge Management
In a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This collection brings together APQC…
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Articles|
Leading Change and Preventing Change Fatigue
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Regular meetings and ‘drop-in clinics’ offer a venue for treating employees’ ‘collaboration ailments' at Port Houston, operator of one of the nation’s largest shipping ports…
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Chief consultant at Rapid Impact, Suzan Pickels, believes in centering humans in knowledge management. In an interview with Lynda Braksiek (Principal Research Lead, Knowledge…
Measure Spotlight Results
(1 - 5 of 64 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
