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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

(1 - 5 of 96 Results)

Average time in hours to resolve a service commitment disruption

Total cost to perform the process group "develop and maintain information technology solutions", excluding depreciation/amortization, per $1,000 revenue

Total cost to perform the process group "deliver and support information technology services", excluding depreciation/amortization, per $1,000 revenue

Total cost to perform the process group "deploy information technology solutions", excluding depreciation/amortization, per $1,000 revenue

Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "deliver and support information technology services"
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Man pointing to icons on a process map