Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Articles|
How Performance Feedback Supports Retention
Emily Davis likes her job, and she’s willing to go above and beyond in her performance. She enjoys connecting with customers and collaborating with her co-workers, with whom…
-
As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
-
Articles|
Average Tenure of FP&A Employees
In a competitive labor market, leading organizations stand out for their ability to retain finance employees longer than their peers. Based on data from our Planning and…
-
Infographics|
Business Impact of the Finance Talent Skills Gap
In APQC research on The Future of Finance Talent, 60% of respondents reported that capability and skill gaps were a driver of finance talent management at their organization…
-
Collections|
The Future of Finance Talent
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
-
In this article, APQC draws from the findings of its Future of Finance Talent study to discuss the skills that organizations find most valuable in finance talent. In a…
-
Infographics|
4 Keys to Shrink the Finance Talent Gap
APQC conducted research on The Future of Finance Talent in order to help organizations identify ways they can close the finance talent gap. This infographic reviews the 4…
-
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
-
Infographics|
A Smaller IT Headcount is Not Necessarily Better
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
-
Reports & White Papers|
The Future of Finance Talent: Enabling a Future-Focused Talent Management Strategy
The finance function is evolving in many organizations as finance leaders look to add higher-value services to their traditional focus on administration and compliance. With…
-
Case Study|
Defense Finance and Accounting Service: Finance Talent Management in a Government Agency
The Defense Finance and Accounting Service (DFAS) is an agency of the United States Department of Defense (DOD) with headquarters in Indianapolis, Indiana. DFAS is…
-
Infographics|
Number of Learning Days per Employee
Benchmarking the number of days that you set aside for employee learning is a good first step for thinking more deeply about the development opportunities you offer to your…
-
Articles|
Number of Learning Days per Employee
Benchmarking the number of days that you set aside for employee learning is a good first step for thinking more deeply about the development opportunities you offer to your…
-
Articles|
Designing Effective Risk Management Training
Effective training is critical for building a mature risk management culture. Employees across an enterprise not only need to learn how risk intersects with their daily work,…
-
Presentation Slides|
Learning Techniques to Enhance Abstract Risk Knowledge and Behavior
Having an established risk culture is beneficial for all organizations in times of crisis. However, establishing a risk culture is difficult and requires an environment that…
Measure Spotlight Results
(1 - 5 of 1784 Results)Business entity revenue per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs per business entity employee
Total cost of continuing operations as percentage of revenue
