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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Total cost to perform the process group "develop products and services" per $1,000 revenue

Total cost to perform the function "develop and manage products and services" per $1,000 revenue

Number of FTEs (including external) that perform the process group "govern and manage product/service development program" per $1 billion revenue

Total cost to perform the process group "govern and manage product/service development program" per $1,000 revenue

Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" per $1 billion revenue
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