APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usThis collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
This report provides an overview of recently released process and performance management content in APQC's Resource Library, as well as upcoming research, recent webinars,…
This collection contains articles and metrics that pertain to the benefits, challenges, and best practices associated with adopting and implementing design thinking.
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
The purpose of this article is to present the key considerations for organizations looking to assess if a process is being executed the way it was documented and if there are…
Collins Aerospace is among the world’s largest suppliers of aerospace and defense products. Headquartered in Charlotte, North Carolina, the company operates more than 250…
Cargill, a multinational organization based in Minnesota, is one of the largest privately held corporations in the United States. The organization’s 160,000 employees work…
WorkSafeNB, based in New Brunswick, Canada, provides no-fault accident and disability insurance for New Brunswick employers and their workers under the Workers’ Compensation…
With roots in California agriculture and divisions in South Texas and Mexico, Wonderful Citrus is a 75-year-old grower and shipper of citrus fruits. Vanessa Harikul (Director…
Sunflower Electric Power Corporation is a member-owned and governed electric utility cooperative headquartered in Hays, Kansas. They initially encountered resistance to…
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
Change management is critical for instilling new behaviors and making sure they stick to help drive sustainable improvements. But there are plenty of factors that can…
For a 70-year-old steel rod and wire company, creating an organization-wide process management model was the key that unlocked digital transformation.Grupo DEACERO, a…
