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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Number of FTEs that perform the process "manage suppliers" as a percentage of process group "procure materials and services" FTEs

Number of FTEs that perform the process "provide sourcing governance and perform category management" as a percentage of process group "procure materials and services" FTEs

Direct materials and services value as a percentage of total value of purchases

Cost of goods sold as a percentage of revenue

Days payable outstanding
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