Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
HCM Strategy Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
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Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Contact Center Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Data and Measures|
Internal Controls Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
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Data and Measures|
Logistics Key Benchmarks: Industrial Products Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Logistics Key Benchmarks
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this collection provides key performance indicator (KPI) benchmarks for organizations across…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
HR Function Key Benchmarks: Services Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the services…
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Training and Development Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® database, this article provides talent development key performance indicators (KPIs) for organizations in the…
Measure Spotlight Results
(1 - 5 of 3897 Results)Number of FTEs that perform the process "manage suppliers" as a percentage of process group "procure materials and services" FTEs
Number of FTEs that perform the process "provide sourcing governance and perform category management" as a percentage of process group "procure materials and services" FTEs
Direct materials and services value as a percentage of total value of purchases
Cost of goods sold as a percentage of revenue
Days payable outstanding
