APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usEffective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for…
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for industrial…
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows industrial products organizations to assess their…
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows pharmaceutical organizations to assess their level…
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
