Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
-
Data and Measures|
HCM Strategy Key Benchmarks: Petroleum/Chemical Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
-
Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
-
Data and Measures|
HCM Strategy Key Benchmarks: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
-
Collections|
Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
-
Data and Measures|
Contact Center Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
-
Collections|
Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
-
Data and Measures|
Greenhouse Gas Emissions Reporting: Petroleum/Chemical Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
-
Data and Measures|
Greenhouse Gas Emissions Reporting: Government/Military Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
-
Data and Measures|
Internal Controls Key Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
-
Data and Measures|
Internal Controls Key Benchmarks: Petroleum/Chemical Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
-
Collections|
Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) - Downstream Petroleum- Excel Version 7.2.2
Based on the renowned Process Classification Framework® (PCF), the Downstream Petroleum PCF is customized to define processes used within Downstream Petroleum organizations…
-
Collections|
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
-
Data and Measures|
Talent Development Practices Report: Government/Military Industry
This report explores responses to APQC’s Open Standards Benchmarking® assessment in talent development.In 2024, HR leaders with responsibility for talent development answered…
Measure Spotlight Results
(1 - 5 of 3897 Results)Number of FTEs that perform the process "manage suppliers" as a percentage of process group "procure materials and services" FTEs
Number of FTEs that perform the process "provide sourcing governance and perform category management" as a percentage of process group "procure materials and services" FTEs
Direct materials and services value as a percentage of total value of purchases
Cost of goods sold as a percentage of revenue
Days payable outstanding
