APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usIn early 2025, APQC conducted research in supply chain resilience to learn from supply chain professionals about the current state of adoption of supply chain resilience…
As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the utiliy…
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2023. This report looks at the top…
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
