Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Logistics Key Benchmarks: Industrial Products Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Data and Measures|
Logistics Key Benchmarks: Utility Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the utility…
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Collections|
Logistics Key Benchmarks
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this collection provides key performance indicator (KPI) benchmarks for organizations across…
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Moments That Matter in the 2025 Employee Experience
What kind of employee experience engages employees today? With more generations in the workforce; a mix of remote, hybrid, and in-office employees; and reports that employees…
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Data and Measures|
General Accounting and Reporting Practices: Utility Industry Report
As part of ongoing research into general accounting and reporting practices, APQC has gathered information on the latest trends in process maturity, data management, and the…
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Data and Measures|
People of KM: The Future of KM Roles Survey Report: Software/Technology Industry
In early 2025, APQC surveyed KM professionals to assess the role of leaders and practitioners working in the discipline of knowledge management. This report presents the…
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ESG Reporting Key Benchmarks
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Environment, Social, and Governance (ESG) Reporting, this collection features key performance indicator (KPI)…
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Data and Measures|
ESG Reporting Key Benchmarks: Utility Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Environment, Social, and Governance (ESG) Reporting, this article provides key performance indicator (KPI)…
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Data and Measures|
Best Practices in Applying Process Frameworks 2025: Software/Technology Industry Report
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Industrial Products Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
Supply Chain Resilience Practices: Utility Industry
In early 2025, APQC conducted research in supply chain resilience to learn from supply chain professionals about the current state of adoption of supply chain resilience…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
HR Function Key Benchmarks: Utility Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the utility…
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AI in the HR Function
AI is expected to transform how HR works, what HR works on, and how HR engages with key stakeholders.In the second half of 2024 APQC conducted an Open Standards Benchmarking®…
Measure Spotlight Results
(1 - 5 of 3873 Results)Average time in calendar days to detect cybersecurity incidents
Percentage of cybersecurity FTEs eliminated/redeployed in the past 12 months attributed to AI
Annual cybersecurity cost as a percentage of IT cost, excluding depreciation/amortization
Average time in calendar days to respond to and recover from cybersecurity incidents
Percentage of endpoints governed by automated identity management and governance processes
