APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usWhat kind of employee experience engages employees today? With more generations in the workforce; a mix of remote, hybrid, and in-office employees; and reports that employees…
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
This report explores engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent Management Performance…
As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…
