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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Total personnel cost per business entity FTE

Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue

Number of business entity employees per FTE that performs the process group "reward and retain employees"

Estimate if not using process automation - Total personnel cost per business entity FTE

Total cost to perform the process "manage employee performance" per business entity FTE
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