APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usThis report explores responses to APQC’s Open Standards Benchmarking® assessment in talent development.In 2024, HR leaders with responsibility for talent development answered…
This report explores responses to APQC’s Open Standards Benchmarking® assessment in talent development.In 2024, HR leaders with responsibility for talent development answered…
This report explores responses to APQC’s Open Standards Benchmarking® assessment in talent development.In 2024, HR leaders with responsibility for talent development answered…
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
Sushi Express Group, a leading brand in the QSR (Quick Service Restaurant) sector, faces rapidly changing market demands and an increasingly competitive environment. As a…
Collins Aerospace is among the world’s largest suppliers of aerospace and defense products. Headquartered in Charlotte, North Carolina, the company operates more than 250…
Cargill, a multinational organization based in Minnesota, is one of the largest privately held corporations in the United States. The organization’s 160,000 employees work…
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
This collection features content from APQC's Blueprint for Success: Accounts Payable.
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
