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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Cycle time in days for the formal performance review process from start to finish for middle management/specialists

Cycle time in days for the formal performance review process from start to finish for Operational workers/office staff

Cycle time in days for the formal performance review process from start to finish for senior management/executives

Total cost to perform the process "manage employee performance" per business entity FTE

Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
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