APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usThis report explores responses to APQC’s Open Standards Benchmarking® assessment in talent development.In 2024, HR leaders with responsibility for talent development answered…
Centralizing the set up and maintenance of the chart of accounts is an APQC best practice for Accounts Payable. The centralization creates an internal control. In addition,…
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally, organizations need ways to align their process…
Manifest industry-disrupting innovation. Surprise and delight customers. Realize exponential increases in efficiency. Whatever the strategic goal, an evidence-based approach…
Focus on the teachable moment and just-in-time learning continues to create a lot of convergence between KM and learning, given that many KM approaches also focus on on…
Recent years have seen unprecedented levels of transformation and disruption in the global business environment. Technological advances, a shift to remote work, and the…
Many organizations spend one-third or more of their learning and development (L&D) budgets on technology, yet little research has explored how best-in-class companies use L&D…
In this report, we draw from APQC’s Seven Tenets of Process Management℠ to provide the critical elements you need to plan process management implementation, instill…
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
To become a data-driven organization, you need a data-driven culture. When your organizational culture prizes evidence-based decisions over hunches and subjective judgements,…
Advanced technology is revolutionizing the way recruiters and talent strategists work. Technologies like automation and analytics, which have already been in use for some…
Get on the path to improvement across the human capital management (HCM) life cycle! This infographic takes you through the HCM life cycle as laid out in APQC's Process…
Prepared using data from APQC’s Planning and Management Accounting assessment, this infographic discusses the measure “cycle time in days to perform a financial evaluation of…
The realm of planning and management accounting is a top priority. CFOs want to speed up workflows, control process costs, leverage talent, improve the precision of forecasts…
