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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Number of FTEs that perform the process "monitor and update strategy, plans, and policies" per $1 billion revenue

Total personnel cost per business entity FTE

Percentage of FTEs who perform the process group "develop and manage human resources planning, policies, and strategies" who perform the process "monitor and update strategy, plans, and policies"

Senior management/executive satisfaction with overall HR services

Middle management/specialist satisfaction with overall HR services
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