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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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    Lock Delivering a Process Thinking Culture

    In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

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Measure Spotlight Results

(1 - 5 of 95 Results)

Average time in days to close an identified skill or capability gap through training for an employee

Learning budget per business entity employee

Estimate if not using process automation - Learning budget per business entity employee

Estimate if not using process automation - Average time in days to close an identified skill or capability gap through training for an employee

Total cost to perform the process "develop and train employees" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
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A blue background with an image of a light bulb in the background with this text on it: When APQC's more than 4 million data points aren't enough, we can support your custom benchmarking needs.