Delivering a Process Thinking Culture
In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…
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Ask usIn an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
In this session, Adeeb Barqawi discussed how a large school district ensured that its support staff spent less time on paperwork and more time on what is most important,…