As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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In this article, we review six productivity measures for finance that small organizations can use to measure and track the health of their finance function:total cost to…
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Funding for Business Process Management
Business process management (BPM) has the potential to drive value in multiple areas of the business, from HR to finance, supply chain, and more. For that reason, there are a…
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Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
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Three-fourths of respondents to APQC’s annual Financial Management Priorities survey ranked process improvement as the top priority for their finance functions in 2022. In…
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Applying a Process Framework: Benchmarking
Benchmarking is an approach that organizations use to measure their internal processes and to identify, understand, and adapt practices used by best-in-class organizations…
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In July 2021, APQC hosted two roundtable conversations with process and performance management professionals to discuss common challenges and leading practices related to…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Expanding How We Define Productivity
APQC’s founder, Jack Grayson, believed that true productivity encompasses both effectiveness and efficiency: “Efficiency measures if you are doing things right. Effectiveness…
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Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
Measure Spotlight Results
(1 - 5 of 1139 Results)Business entity revenue per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Business entity revenue per business entity FTE
Total cost of continuing operations as percentage of revenue
Percentage of finance function IT costs allocated to transaction processing
