When employees retire or move on from critical roles, what happens to their expertise? This question continues to gain increasing importance as organizations see accelerating…
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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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At the 2025 APQC conference, EK Principal Consultant Guillermo Galdamez and Project Manager Ben Cross described how knowledge portals differ from traditional enterprise…
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Making Knowledge Transfer Intentional
Knowledge transfer helps ensure that organizations retain their most important knowledge while getting employees up to speed faster, improving efficiency, and more. However,…
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Bringing order to chaotic and disorganized information repositories is a common challenge for organizations and is one of the most important opportunities for knowledge…
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APQC 2025 Conference Wrap-Up
APQC’s 2025 Conference brought process and knowledge management professionals together to share insights and best practices, hear from experts, network with peers, and more…
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Many large organizations find they need centralized search solutions for identifying employees who possess specific skills and expertise.At one global pharmaceutical company,…
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If you want to see the future of KM, talk to the nexperts: Mid-career professionals who are steadily building experience, knowledge, and networks that will set the tone for…
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A portfolio of data and metrics helps knowledge management (KM) teams understand whether people are using KM and how KM activities are progressing and affecting business…
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Many people initially think of KM as a set of tools that can help connect them to information and expertise. While these tools have evolved significantly over the past few…
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Measurement has always been an essential yet divisive topic to the long-term success of a KM program. In this article, you will learn about the benefits of connecting KM…
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Showing Return on Investment from KM
Metrics should always be part of a bigger picture that involves understanding business needs and meeting stakeholder expectations, regardless of whether those can be easily…
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A knowledge flow process describes how knowledge moves through an organization. It starts when new knowledge is created and outlines all the people and systems through which…
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When an organization launches a new or revamped knowledge management strategy, it often selects pilot projects to test and prove out that strategy. Among the most important…
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Developing a KM Pilot Project
Piloting a knowledge management (KM) tool or approach involves rolling it out to a targeted group of employees or stakeholders in order to test its functionality and impact,…
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In a roundtable discussion facilitated by KM Principal Research Lead Lynda Braksiek, participants gathered to discuss why knowledge transfer is important for their…
Measure Spotlight Results
(1 - 5 of 64 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
