APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usIn an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
In 2023, APQC conducted the People of Process Management survey to gain insight into the people who support process and performance management (PPM) work and better…
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
APQC’s founder, Jack Grayson, believed that true productivity encompasses both effectiveness and efficiency: “Efficiency measures if you are doing things right. Effectiveness…
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
