As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
Measure Spotlight Results
(1 - 5 of 242 Results)Percentage of risk management practices that are integrated into organization’s overall business processes and decision-making
Recovery time in minutes for critical operations after a risk event
Time in minutes to escalate a risk from identification to the appropriate management level
Relative change in risk prioritization since digital tools/technologies have been implemented
Relative change in time to assess regulatory changes since digital tools/technologies have been implemented
