Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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Webinars & Videos|
Launching a Process Management Knowledge Hub
In this webinar, participants discovered how Gilead Sciences is revolutionizing its operations by creating a visual interface to seamlessly navigate processes, documentation,…
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CEMEX, the Mexican multinational building materials company, faced challenges during a recent transition period for the organization. Hector Gamez shared the company’s…
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Transformations fail at a staggering 70%, with projected global spending surpassing $3.4T by 2026. The primary culprit? The organizational complexity and chaos that…
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This presentation reviewed a case study on revamping an outdated quality management system (QMS). Previously focused on ISO certification with minimal impact, the company…
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Articles|
What Is Process Improvement?
Process improvement is the practice in which organizations work to improve the way they work, such as increasing customer satisfaction, decreasing cycle time, or increasing…
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Articles|
What Is Process Management?
Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
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The most common process improvement methodologies are Lean, Deming Cycle, Six Sigma, benchmarking, Kaizen events, and Total Quality Management. According to research, most…
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Design thinking is a human-centric, solutions-based approach to problem solving. It is particularly useful for addressing complex or ill-defined problems and leveraging…
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When it comes to documenting and understanding processes, there are three core tools organizations use: frameworks, maps, and models. However, there is often little clarity…
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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Webinars & Videos|
What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
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Many organizations struggle to improve core processes. At a minimum, process improvement requires governance structures to manage and coordinate improvement projects, methods…
