Bringing order to chaotic and disorganized information repositories is a common challenge for organizations and is one of the most important opportunities for knowledge…
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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Don't Reinvent the Wheel, Start with the PCF
Looking to supercharge your process initiatives without having to start from scratch? Jake Day (Principal, Accelerator City) and Sarah Jacot (Solution Architect, CHS Inc.)…
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Articles|
Conduct Current State Assessments: How to Apply the Process Classification Framework (PCF)
Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Articles|
Five Pillars of Process Framework Governance
Like any asset, process frameworks require management and governance structures that address the above questions as well as overall ownership, accountability, controls, and…
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Articles|
What Is a Process Framework?
A process framework is essentially a list of all the key processes performed in an organization. Frameworks are grouped hierarchically to show how the process elements relate…
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Articles|
What Is Process Governance?
Process governance encompasses all the structural elements that help process management to function, including roles, accountability, oversight, sponsorship, and management…
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APQC’s Process Classification Framework® (PCF) is an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to…
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Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
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Process frameworks are used for several reasons, such as helping organizations identify current processes, building process maps, creating process definitions, establishing a…
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Process frameworks are an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
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The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
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Articles|
Evolution of Framework Applications
Process frameworks are a vital part of an effective and sustainable approach to process management.In this article, APQC compares data from the 2019, 2021, 2023 and 2025…
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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Webinars & Videos|
Launching a Process Management Knowledge Hub
In this webinar, participants discovered how Gilead Sciences is revolutionizing its operations by creating a visual interface to seamlessly navigate processes, documentation,…
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This roundtable session was highly participatory and interactive. Participants addressed challenges and networked with others in small groups as they discussed and exchanged…
